Terms and Conditions — LYNKODE LLC

Last updated: 2026-05-19
Effective date: 2026-05-19
Version: v2.0

These Terms and Conditions (“Terms“) govern (A) any visitor’s use of the public website https://lynkode.no and the services offered from it, and (B) any contractual engagement with LYNKODE LLC for paid services. They apply alongside the Privacy Policy and the Cookie Policy.

1. Definitions

“Supplier“, “LYNKODE“, “we“, “us“, “our” — LYNKODE LLC, Bulgarian limited liability company, ЕИК 2281488228, registered seat 1 Vitosha Blvd., 5th floor, 1000 Sofia, Bulgaria.
“Customer“, “you” — (i) any visitor to the Website, or (ii) the legal entity entering into an engagement with LYNKODE for paid services, as the context requires.
“Website” — https://lynkode.no and all language variants.
“Audit Tool” — the automated website-quality scanner offered to visitors at /audit.
“Lead-Generation Platform” — LYNKODE’s outreach and lead-management platform, including the operator dashboard at dashboard.lynkode.no.
“Service(s)” — the services described in §15.
“Engagement” — a paid contractual relationship between LYNKODE and a Customer for the provision of Services.
“Order” — the quote, scope-of-work or other written instrument by which an Engagement is formed.

PART A — WEBSITE USE

These provisions (§§ 2–13) apply to every visitor’s use of the Website, the Audit Tool, the contact and project-brief forms, and any other interactive element offered to the public.

2. Acceptance and binding effect

By accessing or using the Website, you agree to these Terms. If you do not agree, do not use the Website. Your use of specific elements (forms, Audit Tool, downloadable materials) constitutes acceptance of these Terms as they apply to those elements.

The Website is provided in accordance with:

Regulation (EU) 2022/2065 (the Digital Services Act — “DSA“), insofar as applicable to LYNKODE as a provider of an information-society service;
Directive 2000/31/EC (the e-Commerce Directive), implemented in Norway by e-handelsloven (LOV-2003-05-23-35) and in Bulgaria by the Electronic Commerce Act;
the Norwegian Marketing Control Act (Markedsføringsloven, LOV-2009-01-09-2);
the Bulgarian Consumer Protection Act (Закон за защита на потребителите) where applicable.

3. Eligibility

You must be at least 18 years old (or such other age of legal majority that applies to you) to use the Website. The Website, the Audit Tool and the contact / brief forms are directed at business audiences and adult professionals. If you are accessing the Website on behalf of an organisation, you confirm you have authority to bind that organisation.

4. Licence to use the Website

LYNKODE grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for lawful business purposes consistent with these Terms. All other rights are reserved.

5. Acceptable use

You agree not to:

use the Website in a way that breaches any applicable law (including without limitation Norwegian law, Bulgarian law, EU law, and any law that applies where you are located);
transmit viruses, worms, ransomware, or any other malicious code;
attempt to gain unauthorised access to the Website, the Dashboard, the Lead-Generation Platform, the Audit Tool, or any underlying systems, networks, accounts or data;
conduct or facilitate denial-of-service attacks, brute-force authentication attempts, port scanning, or other intrusive techniques against LYNKODE infrastructure;
bypass any rate-limit, throttling, captcha, robots.txt or other access-control mechanism;
use the Website to send unsolicited commercial communications, spam, or content prohibited under Markedsføringsloven §15;
harvest personal data, e-mail addresses, telephone numbers or other identifiers from the Website;
impersonate any person or entity, or misrepresent your affiliation with any person or entity;
upload, transmit or otherwise make available content that is unlawful, defamatory, hateful, harassing, infringing of any intellectual property right, or deceptive;
reverse engineer, decompile, or disassemble any part of the Website or the underlying applications, except to the extent such restriction is prohibited by mandatory law;
use automated agents (bots, scrapers, crawlers, headless browsers) on the Website at a rate, frequency or volume that materially burdens our infrastructure;
use the Audit Tool to scan URLs you do not have a legitimate interest in scanning, or in a manner intended to harass or disrupt the target URL’s operator.

LYNKODE may suspend or terminate your access without prior notice on reasonable suspicion of any breach of this §5.

6. Forms and modals on the Website

The Website offers interactive forms and modal dialogs (“Forms“), including but not limited to:

contact form;
project brief form;
audit-request form (entry to the Audit Tool);
pricing / quote-request modals;
newsletter sign-up (where offered);
any other form added from time to time.

By submitting any Form you confirm that:

the information you provide is accurate, current and complete to the best of your knowledge;
you have authority to share the information (including, where applicable, on behalf of any organisation you represent);
you are not submitting personal data of a third party without that third party’s awareness and lawful basis;
you accept that LYNKODE will process the submission as described in the Privacy Policy §§ 3.2–3.4.

LYNKODE may decline to act on any submission that appears spam-like, automated, abusive, or contrary to these Terms.

7. Audit Tool

7.1 What the Audit Tool does

The Audit Tool fetches publicly accessible information about a URL you submit (HTTP response headers, public HTML, public assets), runs technical checks (performance metrics, accessibility metrics, SEO indicators, rendered screenshot), and generates a report. The report may be displayed in your browser and, if you provide an e-mail address, delivered by e-mail.

The Audit Tool runs in a Cloudflare Workers environment under code authored by LYNKODE; the underlying engine relies on Google PageSpeed Insights (Lighthouse) and on LYNKODE-internal logic.

7.2 Limits of the Audit Tool

The Audit Tool:

accesses only publicly available content; it does not log in, accept cookies, or scrape behind authentication;
is provided “as is” and “as available”; LYNKODE makes no warranty as to accuracy, completeness, fitness for any particular purpose, or absence of errors in the report;
is rate-limited and may queue, throttle or refuse requests at LYNKODE’s discretion;
may be discontinued or modified at any time without notice.

7.3 Your responsibility when using the Audit Tool

You may submit a URL only where:

you own or operate the URL, or
the URL belongs to a publicly accessible business website and your scan is for a legitimate purpose (e.g. evaluating a prospective supplier, partner or competitor benchmark), and
your scan does not constitute harassment, denial-of-service preparation, or vulnerability research against the target without authorisation.

LYNKODE may refuse any submission and may block IP addresses that abuse the Audit Tool.

8. User-generated content

Content you submit through Forms or any communication channel (collectively “User Content“) remains yours. You grant LYNKODE a worldwide, royalty-free, sublicensable, non-exclusive licence to use User Content solely to (a) respond to your enquiry, (b) deliver any service you request, (c) operate and improve the Website, (d) comply with legal obligations, and (e) defend legal claims.

You warrant that:

you have the right to grant the licence above;
the User Content does not infringe any third-party right (intellectual property, privacy, publicity, contractual);
the User Content does not contain malicious code, viruses, or any harmful component.

LYNKODE may remove or refuse to act on any User Content that, in our reasonable judgement, breaches these Terms or any applicable law.

9. Service availability — “AS IS” and “AS AVAILABLE”

The Website and the Audit Tool are provided “as is” and “as available”, without warranty of any kind, whether express, implied or statutory, to the maximum extent permitted by applicable law. Without limiting the foregoing, LYNKODE does not warrant:

that access will be uninterrupted, timely, secure or error-free;
that defects will be corrected;
that the Website or the Audit Tool is free from viruses or other harmful components;
the accuracy, completeness or timeliness of any content.

LYNKODE may modify, suspend or discontinue all or part of the Website or the Audit Tool at any time, without notice and without liability.

Nothing in this §9 excludes liability that cannot be excluded under mandatory consumer-protection law (where you are exceptionally a consumer) — in particular, the Norwegian forbrukerkjøpsloven (LOV-2002-06-21-34), the Norwegian angrerettsloven (LOV-2014-06-20-27), Directive 2011/83/EU (Consumer Rights Directive), Directive 2019/770 (Digital Content Directive) or Directive 2019/771 (Sale of Goods Directive), where applicable.

10. Intellectual property — Website materials

All content on the Website (text, layout, design, graphics, logos, icons, audio, video, code, structure, and the compilation thereof) is owned by LYNKODE LLC or its licensors and protected by EU and Norwegian copyright and related-rights law, including Directive 2001/29/EC (the InfoSoc Directive) as implemented in Norway by åndsverkloven (LOV-2018-06-15-40) and in Bulgaria by the Law on Copyright and Related Rights.

You may not reproduce, distribute, modify, publicly display, publicly perform, republish, download, store, transmit, sell, license, or create derivative works from the Website without LYNKODE’s prior written permission, except:

temporary copies necessarily incidental to lawful browsing;
the right to quote in accordance with åndsverkloven §29 and Article 17(1) of Directive 2001/29/EC;
as expressly permitted by these Terms or by mandatory law.

“LYNKODE” and any logo of LYNKODE LLC are trademarks. Use of those marks without prior written consent is prohibited.

11. Third-party links and embedded content

The Website may contain links to third-party websites or embed third-party content (e.g. social-media feeds, video, maps). LYNKODE is not responsible for and does not endorse such third-party material. Your use of any third-party website or service is governed by that third party’s terms and privacy policy.

12. Notice-and-action under the Digital Services Act

To report illegal content available on the Website pursuant to Article 16 of Regulation (EU) 2022/2065 (DSA):

send a notice to privacy@lynkode.no;
identify the precise URL of the content;
explain why the content is illegal under EU or Member-State law, with sufficient reasons;
include your name and contact details (anonymous notices are permitted under DSA Art. 16(2)(c) for offences against children but otherwise require contact);
confirm in good faith that the information in the notice is accurate and complete.

LYNKODE will process every diligent notice in a timely, diligent, non-arbitrary and objective manner, and will inform the notifier of its decision and of available redress, consistent with DSA Art. 16(5).

13. Accessibility

LYNKODE LLC is committed to making the Website progressively more accessible and to align with:

Directive (EU) 2016/2102 (Web Accessibility Directive) — where applicable as a benchmark of best practice;
Directive (EU) 2019/882 (European Accessibility Act, EAA) — applicable from 28 June 2025 to certain services;
Norwegian likestillings- og diskrimineringsloven (LOV-2017-06-16-51), in particular §17 and §18 on universal design of ICT solutions;
WCAG 2.1 Level AA as the working standard.

Accessibility issues may be reported to privacy@lynkode.no; LYNKODE undertakes to acknowledge within ten (10) working days and to remediate without undue delay where reasonable.

PART B — SERVICES (PAID ENGAGEMENTS)

These provisions (§§ 14–23) apply where LYNKODE provides paid Services to a Customer under an Engagement, in addition to the website-use provisions in Part A (which continue to apply to the Customer’s use of the Website).

14. Service catalogue

LYNKODE offers, among other services, the following:

Website design and development — discovery, UX, visual design, front-end and back-end development, content production, integration, launch, and post-launch warranty.
Hosting, maintenance and support — ongoing operation of the delivered website on infrastructure managed by LYNKODE or on infrastructure of the Customer’s choice; security updates; uptime monitoring; incident response.
Lead-Generation Services — operation of the Lead-Generation Platform on the Customer’s behalf, including prospect identification, copy preparation, send scheduling, suppression management, reply handling. Where this Service is provided, LYNKODE acts as Processor under GDPR Art. 28 and a separate Data Processing Agreement is concluded; see §23.
Audit reports — paid extended versions of the Audit Tool, with on-page recommendations, prioritised remediation, optional implementation.
Other services — described in the relevant Order.

The exact scope, deliverables, timeline, acceptance criteria and price for an Engagement are set out in the Order accepted by the Customer.

15. Engagement formation

A binding Engagement is formed when:

LYNKODE issues an Order (offer); and
the Customer signs the Order, or expressly accepts it in writing (including by e-mail or click-acceptance through a Customer portal); and
payment of any agreed deposit is received (where the Order makes payment a condition precedent).

In case of conflict between the Order and these Terms, the Order prevails for the specific matters it regulates.

Reference to the Norwegian Avtaleloven (LOV-1918-05-31-4) and to general Bulgarian contract-law principles is preserved.

16. Pricing and payment

Prices are stated in NOK exclusive of VAT (mva.) unless explicitly stated otherwise in the Order.
Payment terms are net 14 days from invoice date unless otherwise agreed in writing.
Invoices are issued electronically.
Late-payment interest accrues per the Norwegian forsinkelsesrenteloven (LOV-1976-12-17-100) for Norway-established Customers, and per Directive 2011/7/EU on combating late payment in commercial transactions for other Customers.
Reasonable collection costs may be claimed in addition (LOV-1976-12-17-100; Directive 2011/7/EU Art. 6).

17. Delivery, acceptance, change requests

Delivery dates in the Order are best-effort estimates unless explicitly marked binding.
LYNKODE will notify the Customer promptly of any material delay and agree a new date.
Acceptance: deliverables are deemed accepted ten (10) working days after delivery unless the Customer raises a substantiated written objection identifying material non-conformity with the Order.
Change requests are handled via a written change-order procedure; LYNKODE may adjust scope, timeline and price proportionally.

18. Intellectual property — Engagement deliverables

Custom deliverables developed specifically for the Customer transfer to the Customer upon full payment of the corresponding invoice. Until full payment is received, all rights remain with LYNKODE.
Pre-existing tools, libraries, templates and know-how of LYNKODE — including the Lead-Generation Platform, the Audit Tool, autopilot configurations, and internal code libraries — remain LYNKODE’s property and are licensed to the Customer on a non-exclusive, non-transferable, non-sublicensable, perpetual basis to operate the delivered solution.
Third-party components retain their respective licences (open-source or commercial). LYNKODE will disclose material open-source components on request.
Customer materials (logos, copy, brand assets) provided to LYNKODE remain the Customer’s property; the Customer grants LYNKODE a licence to use them solely for the purposes of the Engagement.
Reference rights: LYNKODE may name the Customer and display the Customer’s logo as a reference in LYNKODE’s marketing materials, unless the Customer objects in writing.

19. Hosting and maintenance

Where the Engagement includes hosting:

LYNKODE will host the delivered website on infrastructure operated by Hetzner Online GmbH (DE) or a comparable EEA-based provider, unless otherwise agreed.
Security patches and minor maintenance are included up to the volume specified in the Order; volumes beyond that are billed at LYNKODE’s standard rate.
Backup frequency and retention are specified in the Order; the default is daily incremental + weekly full + 30-day rolling retention.
Service-level commitments (uptime, response time, restoration time) are stated in the Order. In the absence of an express SLA, LYNKODE undertakes a best-effort 99.5% monthly uptime target, excluding scheduled maintenance windows and force-majeure events.

20. Lead-Generation Services (LYNKODE as Processor)

Where LYNKODE provides Lead-Generation Services on the Customer’s behalf, LYNKODE acts as Processor under GDPR Art. 28. A separate Data Processing Agreement is concluded prior to any prospect-data processing on the Customer’s behalf. Until that DPA is signed, LYNKODE will not process Customer-controlled prospect data.

LYNKODE will:

process Customer-controlled personal data only on the Customer’s documented instructions, except where required by EU or Member-State law (Art. 28(3)(a));
ensure persons authorised to process are committed to confidentiality (Art. 28(3)(b));
take all measures required pursuant to Art. 32 (Art. 28(3)(c));
engage sub-processors only with the Customer’s general or specific authorisation, with prior notice of changes (Art. 28(2));
assist the Customer with data-subject requests (Art. 28(3)(e)) and with Art. 32–36 obligations (Art. 28(3)(f));
notify the Customer without undue delay (and not later than 24 hours) of any personal data breach affecting Customer data (Art. 28(3)(f));
on Customer’s choice, delete or return all Customer-controlled personal data at the end of the Engagement (Art. 28(3)(g));
make available all information necessary to demonstrate compliance and allow audits (Art. 28(3)(h)).

21. Confidentiality

Both Parties will treat the other’s non-public information as confidential during the Engagement and for 3 years after termination, except for information that:

is or becomes publicly available without breach;
was independently developed without use of the other Party’s confidential information;
is rightfully received from a third party without confidentiality obligation;
is required to be disclosed by law, court order or a competent supervisory authority (in which case the disclosing Party will, where lawful, give prior notice).

22. Customer warranties and indemnification

The Customer warrants that all materials and instructions provided to LYNKODE are lawful and do not infringe any third-party right. The Customer will indemnify LYNKODE against third-party claims arising from:

materials, instructions or content supplied by the Customer;
the Customer’s breach of these Terms or applicable law;
the Customer’s use of the delivered solution outside the agreed scope.

LYNKODE’s reciprocal indemnification of the Customer is limited to its own infringement of third-party intellectual-property rights through the custom-developed parts of the deliverables, and is capped per §24.

23. Customer data processing relationships

Where the Customer’s website (delivered or hosted by LYNKODE) processes personal data of the Customer’s own end users, the Customer is the Controller and (where LYNKODE has access to those data) LYNKODE is the Processor. The Parties will enter into the Art. 28-compliant Data Processing Agreement template provided by LYNKODE on request.

Where the Engagement involves the Lead-Generation Services, see §20.

PART C — GENERAL PROVISIONS

These provisions (§§ 24–39) apply to all uses of the Website and to all Engagements.

24. Limitation of liability

To the maximum extent permitted by applicable law:

LYNKODE’s aggregate liability under or in connection with these Terms, the Website, the Audit Tool or any Engagement is limited to the total fees actually paid by the Customer to LYNKODE under the relevant Engagement during the 12 months preceding the event giving rise to the claim;
for visitors who are not paying Customers, LYNKODE’s aggregate liability is limited to EUR 100;
neither Party is liable for indirect, incidental, special, punitive or consequential damages, lost profits, lost revenue, lost data, lost goodwill or business interruption;
these limitations do not apply to (a) wilful misconduct or gross negligence, (b) personal injury or death caused by negligence, (c) liability that cannot be excluded under mandatory law, including mandatory Norwegian consumer-protection rules where the Customer is exceptionally a consumer established in Norway, (d) infringement of the other Party’s intellectual-property rights, or (e) breach of confidentiality.

25. Indemnification by the Customer (reiteration)

In addition to §22, the Customer will indemnify, defend and hold harmless LYNKODE LLC, its officers, employees, contractors and sub-processors against all third-party claims, losses, damages, fines and reasonable legal fees arising from the Customer’s breach of these Terms or applicable law.

26. Term and termination

Terms applicable to website use (Part A) remain in force as long as the visitor uses the Website.
An Engagement (Part B) lasts as set out in the Order. Either Party may terminate for material breach not cured within 30 days of written notice specifying the breach.
LYNKODE may suspend Services for non-payment after 14 days’ written reminder.
On termination of an Engagement:
all outstanding fees become immediately due;
LYNKODE will hand over Customer-owned deliverables in accordance with §18;
reasonable transition assistance (typically up to 30 days) is provided at LYNKODE’s standard rates;
clauses that by their nature survive (confidentiality, intellectual property, limitation of liability, indemnification, governing law and venue) continue to apply.

27. Force majeure

Neither Party is liable for failure to perform caused by events beyond reasonable control, including without limitation natural disasters, war, civil unrest, large-scale internet outages, large-scale outages of LYNKODE’s sub-processors, government action, epidemics, and labour disputes that are not specific to that Party. The affected Party will notify the other promptly, take reasonable mitigation measures, and resume performance as soon as reasonably possible.

28. Electronic communications and notices

By using the Website or entering into an Engagement, you consent to receive communications from LYNKODE in electronic form. Such electronic communications satisfy any legal requirement that the communication be in writing, except where mandatory law requires otherwise.

Privacy notices: privacy@lynkode.no.
Engagement notices: the e-mail addresses stated in the Order; in the absence of any, hei@lynkode.no and the Customer’s primary contact e-mail.
Service of legal process must be by recorded delivery or comparable means to the registered seat: 1 Vitosha Blvd., 5th floor, 1000 Sofia, Bulgaria.

29. Assignment

The Customer may not assign these Terms or any Engagement without LYNKODE’s prior written consent (such consent not to be unreasonably withheld for an assignment to an affiliate or to a successor of substantially all of the Customer’s business). LYNKODE may assign these Terms to a successor of substantially all of its business, with notice.

30. Waiver and severability

A failure or delay by LYNKODE to enforce any provision of these Terms is not a waiver of that provision.
If any provision is held invalid, illegal or unenforceable, the remaining provisions remain in effect. Where the invalidity affects a material part of the bargain, the Parties will negotiate in good faith an equivalent valid provision.

31. Entire agreement

These Terms, together with the Privacy Policy, the Cookie Policy, the applicable Order, and any DPA executed under §20 or §23, constitute the entire agreement between the Parties regarding the subject matter and supersede all prior representations and agreements relating to that subject matter. Nothing in this §31 limits liability for fraud or fraudulent misrepresentation.

32. Updates to these Terms

LYNKODE may update these Terms from time to time. The version applicable to an Engagement is the one in force on the date the Order is accepted. Material changes affecting an ongoing Engagement require the Customer’s consent. For website-use provisions (Part A), updates take effect upon publication on lynkode.no/terms-and-conditions/; continued use of the Website after publication constitutes acceptance.

33. Export controls and sanctions

You confirm that you are not located in, ordinarily resident in, or a national of any country or region subject to comprehensive EU sanctions; that you are not listed on the EU’s consolidated list of persons, groups and entities subject to financial sanctions or on the UN Security Council Consolidated List; and that you will not use any Service in breach of EU Regulation (EU) 2024/833 (recast Dual-Use Regulation), EU sanctions regulations, U.S. OFAC rules to the extent applicable, or any other applicable export-control or sanctions law.

34. Governing law

These Terms and any non-contractual obligations arising in connection with them are governed by Bulgarian law, supplemented by:

mandatory consumer-protection rules of Norwegian law where the Customer is exceptionally a consumer established in Norway (Rome I Regulation (EC) 593/2008 Art. 6);
the GDPR, the Bulgarian ZZLD and Norwegian Personopplysningsloven (LOV-2018-06-15-38) for personal-data matters;
Norwegian Marketingsloven (LOV-2009-01-09-2) for matters of marketing law where the recipient is in Norway.

35. Jurisdiction and venue

Subject to §36, the courts of Sofia, Bulgaria, have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or any Engagement. The Parties may agree in writing to UNCITRAL arbitration in lieu of court litigation.

Where the Customer is exceptionally a consumer established in Norway, the Customer retains the right to bring proceedings before the Norwegian courts of the Customer’s domicile, in accordance with mandatory Norwegian consumer-protection rules.

36. Alternative dispute resolution

The Parties will first attempt to resolve any dispute amicably for 30 days from a written dispute notice.
Online Dispute Resolution (ODR): the European Commission’s ODR platform is available at https://ec.europa.eu/consumers/odr/. Where the Customer is a consumer, they may use the platform.
Norwegian consumers may bring complaints to the Norwegian Consumer Authority (Forbrukertilsynet) — https://www.forbrukertilsynet.no/.

37. Consumer rights (mandatory)

Where the Customer is exceptionally a consumer:

the right of withdrawal under the Norwegian angrerettsloven (LOV-2014-06-20-27) and Directive 2011/83/EU applies, subject to the express loss-of-withdrawal grounds (e.g. digital content the performance of which has begun with the consumer’s prior express consent and acknowledgement that the right is thereby lost — Art. 16(m));
statutory remedies under Directives 2019/770 (digital content) and 2019/771 (sale of goods), and the Norwegian forbrukerkjøpsloven (LOV-2002-06-21-34), apply notwithstanding anything in these Terms.

38. Language

These Terms are published in Norwegian and English; informational translations into Russian and Polish may also be provided. In case of any conflict and where the dispute concerns Norwegian consumers or recipients, the Norwegian version is the legally controlling text. Otherwise the English version is controlling.

39. Contact

General: hei@lynkode.no
Privacy: privacy@lynkode.no
Postal: LYNKODE LLC, 1 Vitosha Blvd., 5th floor, 1000 Sofia, Bulgaria, ЕИК 2281488228.

For complaints to a supervisory authority, see Privacy Policy §8.